Versaic Client Success Team
From your first encounter with Versaic, you’ll see why clients point to Versaic’s service as the secret sauce that sets us apart. Our Client Success Team doesn’t just get you set up and then hand you the keys. We partner with you every step of the way, making changes and additions to ensure that your Versaic solution continues to evolve with your programs. Team members work closely with Versaic’s engineering, marketing and operations teams, staying up-to-date on the latest initiatives that benefit your organization. The Versaic Client Success Team are the ones who answer the phone when you have a question, need a new report on the fly or want to implement a new program or initiative. The best part of all? There’s no charge for ongoing service and support. It’s all part of the package and one of the many things that makes Versaic different.
Andy has been with Versaic since 2003 and has been instrumental in building Versaic’s leadership position in the sponsorship and philanthropy markets. Over the years, through his extensive knowledge of Versaic’s product architecture and thousands of conversations with clients, Andy has built a solid understanding of how the Versaic platform can be adapted to create the most relevant applications and client solutions. Andy has a knack for bridging client requirements with technology capabilities and works closely with each client to ensure their solution is fully configured to meet and exceed all requirements. He has a well-earned reputation for anticipating client needs and responding with practical solutions. Andy’s role as Director of Client Solutions includes evaluating new product, market and partnership opportunities for best alignment with Versaic strategies. A collaborator and relationship-builder at heart, Andy works closely with Versaic’s strategic partners and clients to expand the breadth and depth of the company’s solution offerings. Andy graduated from UC Santa Cruz with a BA in Business Management Economics.
Sefton brings extensive software-as-a-service (SaaS) and client account experience to strengthen our Client Success Team. Focused on constantly reducing the time required to implement solutions, Sefton works closely with clients to meet deadlines and exceed expectations. He builds truly collaborative relationships by understanding the needs of each individual program and getting to know each team. Sefton combines this focus on customer satisfaction with a deep knowledge of the Versaic system, offering best practices and recommendations to design and implement a flexible solution that best meets each client’s needs. He is our expert in the on-boarding process, always finding a way to quickly and efficiently amaze clients.
As a Client Success Manager, Tabitha brings experience working with a wide variety of clients ranging from small foundations up to Fortune 500 corporations to the Versaic Team. Tabitha has exceptional analytical and problem-solving skills, learning business needs from the client and advising on how to leverage software solutions to achieve their goals. Prior to joining Versaic, Tabitha worked at MicroEdge in Client Services.
Marci brings extensive experience in relationship management to our Client Success Team. Her background in fundraising and grant seeking uniquely positions her to help her clients reach their CSR objectives. Marci attended Union College in Lincoln, NE. She loves eating and spends her weekends exploring different restaurants in San Francisco.
Daniel brings extensive experience as a Client Service Analyst and Account Manager. His greatest strength is his ability to effectively communicate technical material to both technical and non-technical people, from colleagues to customers. He is a team player, motivated, and skilled at creative problem solving. Over the weekends, he enjoys hiking and being outdoors.
As Director of Sales and Business Development, Carrie brings over 20 years of sales, strategy and customer service to the Versaic team. Prior to joining Versaic, Carrie worked at Amazon.com for seven years in advertising sales and business development. At Amazon she developed key relationships with high-level marketing professionals and agencies through partnerships and intelligent prospecting. Carrie’s expertise is on building long term client relationships by listening and understanding each clients needs, solving problems, and providing excellent customer service. Carrie attended San Francisco State University with a Bachelor of Arts degree in Conceptual Information Art. Carrie can also be found surfing the coast of California and is in training to become a fitness instructor.
Brenner has been with Versaic since 2011 and brings extensive experience in account management and client solutions. In his role as Senior Account Executive, Brenner loves the challenge of figuring out what a prospect cares about most, helping them to save time and focus their philanthropic programs. He graduated from UCLA and is a golf and sports fanatic who spends as much time on the course as possible.
As the manager of outreach efforts for Versaic, Mary Ann is very likely the first person you’ll hear from – or talk with – at Versaic. Mary Ann speaks with senior executives at Fortune 1000 companies on a daily basis to explore the potential value and opportunities associated with automating their program management initiatives for grants, sponsorships, donations and more. She understands that time is precious and makes a point of getting right to the point. At her core, Mary Ann is a connector and ensures that potential clients are matched with the Versaic team member who can review requirements and recommend solutions, quickly and efficiently. A veteran outreach expert, Mary Ann brings many years of experience in project management, account management and team collaboration from companies such as Apple, Adobe and A9 (an Amazon.com company). Her no-nonsense, collaborative approach helps Versaic set the right client-oriented tone from the get-go.
Phil is our senior business director in Australia and Asia, with over 25 years of experience of developing and implementing strategies and tactical initiatives in promotional marketing, sponsorship and community programs in the areas of retail, sport, tourism, health and education. Phil’s business engagements have been with a range of rights owners within major event and exhibition organisations, venues, government departments and marketing agencies and with leading international retail, consumer and business brands from across a number of industry sectors. With experience on both sides of the sponsorship and community program procurement process, Phil has in-depth experience of all stages and facets of evaluating, selecting and creatively activating programs and of utilising knowledge management and software-as-a-service (SaaS) information management platforms. Phil has lived and worked in the UK, Australia, Malaysia, Hong Kong, Qatar and Singapore and is able to apply this international and local experience to the marketing and partnership programs of his clients.
As the adorable Versaic office mascot, Chloe’s main duties are curling up in her favorite chair and asking to be petted. She was adopted in San Francisco by Andy, Versaic’s Director of Client Solutions, about two years ago. It was love at first sight and she has been the office mascot ever since. While Chloe is a huge fan of lunchtime in the office, her favorite foods are bacon and pork chops and her favorite activity is running at high speed through grassy fields.